Joy E. MasonOct 23, 20232 minYou Can Do It! Combing the Story and the Stats Amplifies ImpactCombining business goals with community interests is like creating a win-win scenario for both your company and the community. This...
Joy E. MasonOct 19, 20232 min Unveiling Clarity: The Power of SIPOCIn the pursuit of process excellence and equity, having a clear direction (aka roadmap) is crucial. This is where SIPOC comes into play....
Joy E. MasonOct 19, 20232 minMastering Quality: A Guide to Control PlansMost attempts to implement changes or improvements are unsuccessful. There are many reasons for implementation failure. One reason for...
Joy E. MasonOct 19, 20232 minNavigating Insights: The Art of Data Collection PlansExcellence and equity require a focus on people and processes, the qualitative and the quantitative, the story and the science. Some...